Liana Subprocessors
To provide our services reliably and efficiently, Liana engages third-party service providers, referred to as "Subprocessors, " to process customer data. These Subprocessors play a critical role in our infrastructure, customer support, and feature delivery for our suite of SaaS products.
We take the security and privacy of your data seriously. Before onboarding any Subprocessor, Liana conducts a rigorous due diligence process to ensure their security posture and data protection practices meet our high standards and comply with applicable data protection laws (such as GDPR, ISO27001, and others). We maintain written agreements with each Subprocessor that enforce data protection obligations at least as protective as those we provide to you.
Customer Data Registry Subprocessors
The following subcontractors are used for processing Customer Data for Liana’s business processes. These subprocessors do not affect any customer deliveries or customer’s own data.
|
Company Name |
Server Locations |
Description how the subcontractor processes the personal data |
|
Chargebee |
EU/USA |
Used for Customer subscription management |
|
Gainsight |
EU/USA |
Used for product analytics |
|
Monday.com |
Frankfurt, EU |
Liana uses Monday.com as a work management platform to organize projects, tasks, and team collaboration. |
|
Pipedrive |
EEA |
Liana uses Pipedrive as a customer relationship management (CRM) tool to manage sales activities and customer interactions |
|
Zendesk |
EEA |
Liana uses Zendesk as a Customer Support Platform to manage service requests and communication with clients |
EU Product-specific Subprocessors
Generic background services
The following subcontractors play a role in all of Liana’s EU deliveries. All deliveries, regardless of the service, come with these subprocessors.
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
|
Google Ireland Ltd. |
EU |
Google Cloud Platform is used for Liana’s observability stack (Logs, Monitoring, Alarming). Also, in some use cases some microservices that play a minor role for most applications are served via GCP. AI capabilities within Liana products. |
|
Okta Identity Ireland Limited |
EU |
User authentication and authorization |
|
Peakford Ltd. |
Germany |
Backup management in Hetzner datacenters |
LianaPress
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases |
| DNA Oyj | Oulu, Finland | Shared MTA hosting |
| Google Ireland Ltd. | EU | Shared MTA hosting |
| Hetzner Online GmbH | Germany | Shared MTA hosting |
LianaAutomation
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases |
| Google Ireland Ltd. | EU |
Some Liana Automation implementations use GCP buckets as CDN for forms. |
LianaMailer
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases + some shared MTAs |
| DNA Oyj | Oulu, Finland | Shared MTA hosting |
| Google Ireland Ltd | EU | Shared MTA hosting |
| Hetzner Online GmbH | Germany | Shared MTA hosting |
LianaMonitor
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases |
LianaCMS
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases |
| Upcloud Oy | Helsinki, Finland | Datacenter service provider for the application and databases |
| Hetzner Online GmbH | Germany | Hosting of Matomo services |
LianaCommerce
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Telia Cygate | Helsinki, Finland | Datacenter service provider for the application and databases |
| Upcloud Oy | Helsinki, Finland | Datacenter service provider for the application and databases |
Liana WordPress
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Upcloud Oy | Helsinki, Finland | Wordpress infrastructure hosting |
UAE Product-specific Subprocessors
Generic background services
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | Primary Hamina (Finland), Secondary Eemshaven (Netherlands) | Google Cloud Platform is used for LianaAccount + LianaAdmin. |
| Okta Identity Ireland Limited | EU | User authentication and authorization |
| Peakford Ltd. | Germany | Backup management in Hetzner datacenters |
Liana Mailer, Automation & CMS
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | EU | Google Cloud Platform is used for Liana’s observability stack (Logs, Monitoring, Alarming). |
| Alicloud Global | Dubai, UAE | Infrastructure services to host the applications |
| DNA Oyj | Oulu, Finland | Shared MTA hosting |
| Google Ireland Ltd. | EU | Shared MTA hosting |
| Upcloud Oy | Helsinki, Finland | Shared MTA hosting |
HK Product-specific Subprocessors
General Background Services
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | Primary Hamina (Finland), Secondary Eemshaven (Netherlands) | Google Cloud Platform is used for LianaAccount + LianaAdmin. |
| Okta Identity Ireland Limited | EU | User authentication and authorization |
| Peakford Ltd. | Germany | Backup management in Hetzner datacenters |
Liana Mailer, Automation & CMS
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | EU | Google Cloud Platform is used for Liana’s observability stack (Logs, Monitoring, Alarming). Some background services. Shared MTA hosting |
| Alicloud Global | Hongkong, UAE | Infrastructure services to host the applications |
| DNA Oyj | Oulu, Finland | Shared MTA hosting |
| Upcloud Oy | Helsinki, Finland | Private MTA hosting |
Updates and notifications
As our business grows and our technology evolves, we may need to add or replace Subprocessors. Liana will provide notice of any new Subprocessor(s) before authorizing them to process customer data.
We will notify Customer Administrators via email or via in-app notification at least 30 days prior to the engagement of a new Subprocessor.
If you have a reasonable basis to object to a new Subprocessor related to data security, you may notify us in writing within 30 days of our notice. We will work with you to address your concerns.
Document in downloadable format:
Liana Subprocessors