Liana Subprocessors
To provide our services reliably and efficiently, Liana engages third-party service providers, referred to as "Subprocessors, " to process customer data. These Subprocessors play a critical role in our infrastructure, customer support, and feature delivery for our suite of SaaS services.
We take the security and privacy of your data seriously. Before onboarding any Subprocessor, Liana conducts a rigorous due diligence process to ensure their security posture and data protection practices meet our high standards and comply with applicable data protection laws (such as GDPR, ISO27001, and others). We maintain written agreements with each Subprocessor that enforce data protection obligations at least as protective as those we provide to you.
EU Service-specific Subprocessors
Generic background services
The following subcontractors play a role in all of Liana’s EU deliveries.
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | IE6388047V | Finland / EU | GCP is used for:
|
|
Okta Identity Ireland Limited |
CRO 706654 |
EU |
User authentication and authorization |
| Twilio Ireland Ltd. | IE557454 | EU | Used for text message sending (MFA) |
| Peakford Ltd. | MT27833914 | Germany | Backup management in Hetzner datacenters |
| Cyclr | 08790783 | Sweden | Integration platform towards Liana’s products |
Uses Liana’s shared MTA infrastructure
Shared MTA hosting
Many Liana’s services use Liana’s own Message Transfer Agent (MTA) infrastructure to deliver emails. Please refer to the specific service in use to check whether it uses Liana’s MTAs. The MTA sub-processors are listed below:
| Company Name | VAT ID. | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | IE6388047V | Finland | Shared MTA hosting |
| DNA Oyj | FI05925096 | Finland | Shared MTA hosting |
| Hetzner Online GmbH |
DE812871812 | Germany | Shared MTA hosting |
LianaPress
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | IE6388047V | Finland / EU | GCP Hamina is used as our primary region. Services that use corss-region distribution (e.g. buckets) are always tied to EU specific regions. |
Uses Liana’s shared MTA infrastructure
LianaAutomation
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | IE6388047V | Finland / EU | GCP Hamina is used as our primary region. Services that use corss-region distribution (e.g. buckets) are always tied to EU specific regions. |
Uses Liana’s shared MTA infrastructure
LianaMailer
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd | IE6388047V | Finland / EU | GCP Hamina is used as our primary region. Services that use corss-region distribution (e.g. buckets) are always tied to EU specific regions. |
| Upcloud Oy | FI24315605 | Helsinki, Finland | Private MTA hosting, only use this is there’s private MTAs in question. |
Uses Liana’s shared MTA infrastructure
LianaMonitor
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | IE6388047V | Finland / EU | GCP Hamina is used as our primary region. Services that use corss-region distribution (e.g. buckets) are always tied to EU specific regions. |
Uses Liana’s shared MTA infrastructure
LianaCMS, Liana Wordpress and LianaCommerce
| Company Name | VAT ID | Server Locations | Description how the subcontractor processes the personal data |
| Upcloud Oy | FI24315605 | Helsinki, Finland | Datacenter service provider for the application and databases |
| Hetzner Online GmbH | DE812871812 | Germany | Hosting of Matomo services |
| Twilio Ireland Ltd. | IE557454 | EU | Sendgrid email sending |
UAE Service-specific Subprocessors
Generic background services
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | Primary Hamina (Finland), Secondary Eemshaven (Netherlands) | GCP is used for
|
| Okta Identity Ireland Limited | EU | User authentication and authorization |
| Peakford Ltd. | Germany | Backup management in Hetzner datacenters |
Liana Mailer, Automation & CMS
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Alicloud Global | Dubai, UAE | Infrastructure services to host the applications |
Uses Liana’s Shared MTA infrastructure
HK Service-specific Subprocessors
General Background Services
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Google Ireland Ltd. | Primary Hamina (Finland), Secondary Eemshaven (Netherlands) | GCP is used for
|
| Okta Identity Ireland Limited | EU | User authentication and authorization |
| Peakford Ltd. | Germany | Backup management in Hetzner datacenters |
Liana Mailer, Automation & CMS
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Alicloud Global | HK, UAE | Infrastructure services to host the applications |
| Google Ireland Ltd. | Hong Kong | Shared MTA hosting |
Uses Liana’s Shared MTA infrastructure
Liana´s Customer Data Registry Subprocessors
The following subcontractors are used for processing Customer Data for Liana’s business processes. These subprocessors do not affect any customer deliveries or customer’s own data.
| Company Name | Server Locations | Description how the subcontractor processes the personal data |
| Anthropic | US | Used for AI-assisted data analysis and reporting in conjunction with other CRM systems. Data is not used to train AI models. |
| Garba | EU | Used to save, analyze and process customer meeting transcripts with the help of AI to generate internal insights, with prior consent from customers. It is also used to save, analyze and process email communications with contacts recorded as customers and leads in Garba with the help of AI to generate internal insights and support follow-up communications. |
| Chargebee | EU/US | Used for customer subscription management. |
| Mixpanel | EU | Service usage and behavioral analytics. |
| Monday.com | Frankfurt, EU | Liana uses Monday.com as a work management platform to organize projects, tasks, and team collaboration. |
| Pipedrive | EEA | Liana uses Pipedrive as a customer relationship management (CRM) tool to manage sales activities and customer interactions. |
| Product Fruits | EU | In-app onboarding (tours, tooltips, hints, checklists) and service adoption analytics. |
| Startdeliver | EU | Used as a CSM platform to manage customerinteractions and analyze customer insights. |
| Zendesk | EEA | Liana uses Zendesk as a Customer Support Platform to manage service requests and communication with clients. |
Updates and Notifications
As our business grows and our technology evolves, we may need to add or replace Subprocessors. Liana will provide notice of any new Subprocessor(s) before authorizing them to process customer data.
We will notify Customer Administrators via email or via in-app notification at least 30 days prior to the engagement of a new Subprocessor.
If you have a reasonable basis to object to a new Subprocessor related to data security, you may
notify us in writing within 30 days of our notice. We will work with you to address your concerns.
Document in downloadable format:
Liana Subprocessors