AI Use Overview

Liana Technologies – Public Statement

v1.1 | June 2026

1. Our Commitment

Liana Technologies uses artificial intelligence in its products and internal operations. We are committed to using AI responsibly, transparently, and in full compliance with the EU AI Act and GDPR. This document explains which AI systems we use in our products, how we classify them, and what commitments we make to customers regarding data, privacy, and human oversight.

This document is intended for customers, prospects, and the general public. It is published alongside Liana’s Data Processing Agreement and Subprocessors Register at lianatech.com/documents and reviewed at least annually.

Liana does not use Customer Data to train AI models.

This commitment applies to all AI features in all Liana products. It is legally binding under Liana’s standard Data Processing Agreement.

2. AI Features in Liana Products

The following AI features are currently available in Liana’s products:

Product	AI Feature	What it Does	AI Provider	EU AI Act Risk Tier
LianaMailer	AI Writing Assistant	Generates and improves email subject lines, preheaders, and body copy on request. All outputs require user approval before sending.	Open AI / GPT models	Limited Risk — Art.50
LianaMailer	Newsletter Content Editor	Suite of AI tools within the newsletter editor: generates subject line alternatives, body text, and images from user prompts. All outputs require user approval before sending.	Open AI / GPT models	Limited Risk — Art.50
LianaMailer	Report Summaries	Generates an AI summary of newsletter delivery report based on newsletter HTML content and aggregate statistics (no personal data such as recipient emails).	Open AI / GPT models	Limited Risk — Art.50
LianaMonitor	AI Hits Summary	Provides AI-generated summaries of media monitoring hits to help users quickly review relevant coverage.	Google (Gemini))	Limited Risk — Art.50
LianaMonitor	AI Hit Translation	Translates monitoring hits into the user’s chosen language to support multilingual media monitoring workflows.	Google (Gemini))	Limited Risk — Art.50
LianaAI Assistant	Conversational AI assistant	Assists marketing teams with content & image creation, campaign planning, audience segmentation, and send-time recommendations across Liana Cloud products.	Google (Gemini))	Limited Risk — Art.50

Limited Risk classification means these AI features interact directly with users and generate content, triggering transparency obligations under EU AI Act Art.50. Users are informed they are interacting with AI throughout the product interface.

All AI-generated content requires explicit human approval before it is published, sent, or acted upon. No AI feature in Liana products makes autonomous decisions with legal or similarly significant effects on individuals.

3. Data and Privacy

Commitment	How we Deliver it
No training on Customer Data	All Liana AI features use enterprise APIs (Google Cloud Vertex AI and OpenAI) that contractually prohibit use of inputs for model training. Customer prompts and data are not retained by the AI provider beyond the API request.
Personalisation based on user’s own preferences only	LianaAI Assistant is personalised using preference settings stored per individual user (e.g. tone, style). No cross-customer profiling or data sharing. Users can update or delete their preferences at any time.
GDPR compliance	AI processing is documented in Liana’s Data Processing Agreements and DPIA for each affected product. Legal basis is Legitimate Interest (performance of service). Google Cloud and OpenAI are GDPR-compliant data processors. Full details are available in Liana’s Privacy Policy and DPA at lianatech.com/documents.
Transparency in the product interface	Every AI-generated content suggestion is clearly labelled as AI-generated within the product. Users are never in doubt about whether content was produced by a person or by AI.
Human review of all AI outputs	No AI output in any Liana product is automatically published or sent. Every AI suggestion must be explicitly reviewed and confirmed by a human user before it takes effect.

4. Internal AI Tools

In addition to the customer-facing AI features above, Liana staff use AI tools internally to support customer service and internal operations (for example, AI-assisted meeting transcription for internal communication summaries). These tools may process Customer Data such as contact details in the normal course of business.

Internal AI tools are not part of the services delivered to Customers and are therefore not listed in this overview. They are governed by Liana’s GDPR obligations and are listed as subprocessors in Liana’s Subprocessors Register at lianatech.com/documents. The same no-training commitment applies: Customer Data is not used to train any AI model, including in internal tools.

5. More Information

Customers and prospects can request the following documents at any time:

Document	How to Obtain
AI Systems Disclosure Register (full)	Available to Customers prior to contract execution and on written request — privacy@lianatech.com
Data Processing Agreement (DPA)	Available at lianatech.com/documents
Subprocessors Register	Available at lianatech.com/documents
Privacy Policy	Available at lianatech.com/documents
EU AI Act risk classifications (detailed rationale)	Available on written request — privacy@lianatech.com